• If you are not 100% satisfied with your purchase; we will grant a refund or exchange but only after the product is returned and validated as received in the condition sent.
• If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.
• Returns are only accepted when you have received the wrong items. The wrong items must be shipped back so the correct items can be resent.
- Time - You have 14 days from the time you receive your order to request a refund.
- Method of refund - Your refund will be re-issued to the same form of payment that was used to make the purchase.
- Product condition - Product must not be damaged / broken.
- Guarantee: once we reply back that you've been approved to move forward with the refund (after the product has been returned) we will process the refund by providing you with a credit to the original method of payment within 14 days.
- Refund contact info - To request a refund click here: Contact US to let us know that you are requesting a refund.
- Charges, You are responsible for paying for the shipping costs to return the product.
WE OFFER A 24 MONTH WARRANTY ON GENUINE LEATHER HANDBAGS
Quality you can count on! If for any reason you experience damage to your genuine leather handbag imported from Italy within a 24 month period from the time of purchase; we will repair, replace, or refund you for the value of the purchase.
This excludes All damage due to neglect and accidents.